“Netiquette” is a term derived from the words network and etiquette. It is a set of unwritten rules defining proper behaviour on the Internet/Web.

Using poor netiquette can lead to embarrassing situations and even costly misunderstandings.

Here’s some netiquette rules to keep in mind when emailing;

- USING ALL CAPITALS IS THE EQUIVALENT OF SHOUTING! So dont do it.

- Watch your tone. You may mean it to be a joke but it might not read that way. If possible use emoticons to express humour eg… but only use them in informal emails and only where appropriate.

- Don’t send emails when you are angry or upset, you will regret it.

- Ask before you send big attachments, eg photos/movies etc.

- Never use swear words or inappropriate language, you never know who is reading the email.

- If you would not say it to their face dont say it in an email. Never be a cyber-bully.

- Avoid sending chain emails, online petitions or the latest cyber-myth most people dont want them or appreciate recieving them. 

In general the same rules that apply to “real” life apply to “online” life. Be polite, be considerate…. be a good netizen!